How much is shipping?
Check out my Policies page for all the details on shipping.
How soon will my order ship?
I make every effort to ship orders within one week, however I am a one-woman show as well as a wife and stay-at-home mom to two little boys. Sometimes it may take longer. Thank you for your patience and understanding.
Do you sell wholesale?
At this time, my online shop is my leading priority. All Fiber for the People® yarn is sold exclusively at fiberforthepeople.com.
Do you do dye-to-order or special order items?
Will you reserve listings?
As a fairness to all Fiber for the People® customers, all items are listed on a first-come-first-serve basis.
I made multiple orders to avoid losing out on an item. Can you combine the shipping for those orders?
If I have not shipped your first order, I will gladly combine your orders and refund any shipping overages.
I forgot to use my coupon code. Can you refund the difference?
I will gladly apply your coupon code if the discount is still eligible for use. Simply contact me with your order number and eligible coupon code and I will refund the overage.
If I purchase yarn from you, will I be charged customs fees?
Unfortunately customs fees are part of many overseas purchases. Though they may not be assessed every time you make international orders, they will happen eventually. There is nothing I, or any yarn dyer selling from either Etsy or a dedicated web store, can do to avoid this and it has nothing to do with the shipping options I offer. I am not responsible for any customs fees you may be asked to pay on receipt of your item. Please de advised of your country's Customs Duty policy prior to making a purchase. I will not mark items as 'gifts' on customs labels to avoid fees as that is illegal.
Can you offer recommendations on colorways that would pair well with a skein I purchased in a previous update?
Yes, I can do my best. If I have a physical skein of the colorway in my possession, I can make a match with colorways available in the update. However, without a physical skein, I can only make recommendations from what I know about the colorway and photos. I do not guarantee that you will love the match as we all have different tastes, so please keep that in mind before purchasing.
I'd like to begin dyeing yarn. Where do you buy your yarn?
I do not share this information. The choices I make in the yarn I carry are researched and well-thought-out and based on my experience sampling many different kinds of yarn from several providers. I recommend doing your due-diligence when it comes to finding places to purchase yarn for dyeing.
What techniques do you use to dye your yarn?
The best way to dive behind the scenes of my dyeing process is to follow my journey over at Wool, Needles, Hands: a Fiber Journey on YouTube.
I'll be visiting your town soon. Can I purchase yarn from you and pick it up while I'm there?
I'm sorry, but Fiber for the People® is an online-only business (I work entirely from my home) and all sales are completed online and shipped to the purchaser.
I forgot to grab a skein while I was shopping. Can you add it to my order?
I am unable to manually add items to any order so it is necessary to order the yarn separately. However, I will combine the shipping and refund any overages in this case as long as your initial order has not yet shipped.