PayPal and all major credit cards are acceptable forms of payment.
All items will be shipped domestically and internationally using standard USPS First Class Mail or Standard USPS First Class International Mail. If you are international, there is a chance that you will be required to pay customs fees upon receipt of your order. I am not responsible, nor can do anything regarding customs fees if you are outside of the US.
Items will ship to the address on your order. Please double check your address so items are not misplaced.
If multiple orders are placed by the same party, multiple shipping fees will be assessed. I do not combine shipping costs.
There are two international flat rate options; one for Canada and one for all other places in the world. If you are international, but a part of the US Military, please contact me about special APO shipping options.
Domestic Flat Rate: $3.50 + $1.50 per item
International Flat Rate: $15.00 + $2.00 per item
International Flat Rate Canada: $12.00 + $2.00 per item
*rates subject to change without notice
Returns and Exchanges
If there is a problem with your order, please contact me within three days of receipt of the yarn via the contact page or email me at firstname.lastname@example.org. Your satisfaction is a leading priority and I will make every effort to correct any mistakes made in orders or to ensure your satisfaction with your purchase. In all other instances, sales are final. Please know that every reasonable effort is made to accurately display the yarn. I include photos of each colorway and on each base, both skeined and un-skeined, within each listing. I ask that you take the time to look at these photos before choosing to purchase the yarn. You can also learn more about each yarn base here.
Eligible returns (see above) must be requested via email within three days of the date of delivery.
Yarn must be skeined and not exposed to smoke (once yarn is caked or exposed to smoke, it is not returnable under any circumstances. If the smell of smoke is present on the yarn upon return, it will be shipped back to the purchaser.)